Privacy Policy

Last updated 11th June 2026

Simba Health Pty Ltd respects your privacy and is committed to handling personal information in a responsible and secure way. This Privacy Policy applies to information collected through simbahealth.com.au, our online booking tools, patient login experiences, and direct enquiries to our clinics.

1. The information we collect

Depending on how you use the site, we may collect:

• contact details such as your name, phone number, email address, and preferred clinic location;
• booking details such as service type, preferred practitioner, appointment time, and funding type;
• patient details you provide through registration or booking, including date of birth and relevant notes;
• correspondence you send to us through forms, email, or phone;
• technical and usage information, including device, browser, pages viewed, and interactions collected through cookies or analytics tools.

2. How we use your information

We use personal information to:

• arrange and manage appointments with our clinics;
• respond to enquiries and provide patient support;
• match you with the right service, practitioner, or clinic;
• manage patient portal or returning-patient experiences;
• improve site performance, booking journeys, and website usability;
• meet legal, clinical, and administrative obligations.

3. Cookies and analytics

This site may use cookies, local storage, and similar technologies to remember your preferences and understand how visitors use the website.

You can manage cookies through your browser settings, although disabling some technologies may affect parts of the site.

4. Sharing information

We may share information with trusted service providers who help us operate the website, manage bookings, process payments, or support our clinics. We may also disclose information where required by law, to protect patient safety, or to respond to a lawful request from a regulator or authority.

We do not sell personal information to third parties.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards appropriate to the nature of the information we hold.

No online system is completely risk-free, so while we work to protect information, we cannot guarantee absolute security of data transmitted over the internet.

6. Access and corrections

If you would like to access or correct personal information we hold about you, please contact us using the details below. We may need to verify your identity before processing your request.

7. Third-party links

Our website may link to other websites or services, including external policies, practitioner registers, or booking-related tools. We are not responsible for the privacy practices of third-party websites, and you should review their own privacy policies before providing information.

8. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact Simba Health at administrator@simbahealth.com.au, or write to Suite 402, 68-72 Waterloo Road, Macquarie Park NSW 2113.